Refund policy

Return & Refund Policy
Last updated: September 22, 2026

This policy applies to purchases made at the Little Roam online store. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. 30-day returns
You have 30 days from the day you receive your order to request a return. No reason needed.

2. How to start a return
Email us at aitorfalquet@use.startmail.com within those 30 days with your name, your order number and a note saying you'd like to return your item. We'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted.

3. Return shipping
Return shipping costs are the customer's responsibility and are not refundable. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

4. Condition of the item
You're welcome to unbox your item and check how it works. Please send it back complete, with all its accessories and, if possible, in its original packaging. If the item shows signs of use beyond what's needed to inspect it (for example, having been used on a trip), we may deduct an amount for the loss in value from your refund. We'll always let you know before doing so.

5. Refunds
Once we receive and inspect your return, we'll refund the full price of the item within 10 business days to your original payment method. Your bank or card issuer may take a few extra days to post it. Items bought on sale or with a discount can be returned just like any other item.

6. Damaged, defective or incorrect items
If your item arrives damaged, is defective or isn't what you ordered, email us as soon as possible with photos and your order number. We'll send you a replacement or give you a full refund, your choice, and you won't pay any shipping costs.

7. Contact
If you have any questions about returns or refunds, email us at aitorfalquet@use.startmail.com.